Terms & Conditions

1. Acceptance of Terms

By accessing or using the Recentriq platform (“the Service”), operated by Recentriq LLC (“Recentriq,” “we,” “us,” or “our”), you agree to be bound by these Terms & Conditions (“Terms”). If you do not agree to these Terms, you must not access or use the Service.

These Terms apply to all visitors, users, and others who access or use the Service. By creating an account, you represent that you are at least 18 years of age and have the legal authority to enter into this agreement on behalf of yourself or the organization you represent.

2. Account Registration & Security

To access certain features of the Service, you must register for an account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete.

You are responsible for safeguarding your account credentials and for all activities that occur under your account. You must notify us immediately of any unauthorized use of your account or any other breach of security. Recentriq shall not be liable for any loss or damage arising from your failure to comply with this security obligation.

Each account is intended for use by a single organization. Sharing login credentials across multiple organizations is strictly prohibited unless explicitly authorized through our multi-tenant configuration.

3. Subscription & Payment

The Service is offered on a subscription basis. By selecting a subscription plan, you agree to pay all fees associated with that plan as described at the time of purchase. All fees are non-refundable except as required by applicable law or as explicitly stated in our refund policy.

We reserve the right to change our subscription fees upon thirty (30) days' written notice. Continued use of the Service after such changes constitutes your acceptance of the new fees.

Failure to maintain current payment information may result in suspension or termination of your access to the Service. Accounts with past-due balances will be restricted to the billing section until payment is resolved.

4. Acceptable Use

You agree not to use the Service for any unlawful purpose or in violation of these Terms. You shall not:

• Upload, transmit, or store any content that is illegal, infringing, defamatory, or harmful
• Attempt to gain unauthorized access to any portion of the Service or any other systems or networks connected to the Service
• Interfere with or disrupt the integrity or performance of the Service or the data contained therein
• Reverse engineer, decompile, or disassemble any aspect of the Service
• Use the Service to send unsolicited communications, spam, or engage in phishing activities
• Resell, sublicense, or commercially exploit the Service without our express written consent

5. Intellectual Property

The Service and its original content, features, and functionality are and shall remain the exclusive property of Recentriq LLC and its licensors. The Service is protected by copyright, trademark, and other laws of the United States and foreign countries.

You retain all rights to the data, content, and information you submit or upload to the Service (“Customer Data”). By using the Service, you grant us a limited, worldwide, non-exclusive license to access, use, process, and store Customer Data solely for the purpose of providing and improving the Service to you.

The Recentriq name, logo, and all related names, logos, product and service names are trademarks of Recentriq LLC. You may not use such marks without our prior written permission.

6. Third-Party Services

The Service may integrate with or contain links to third-party websites, services, or applications that are not owned or controlled by Recentriq. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party services.

You acknowledge and agree that Recentriq shall not be liable for any damage or loss caused by or in connection with the use of or reliance on any such third-party content, goods, or services available on or through any such third-party service.

7. Service Availability & Maintenance

We strive to maintain high availability of the Service but do not guarantee uninterrupted access. We reserve the right to temporarily suspend access to the Service for maintenance, upgrades, or emergency repairs. We will make reasonable efforts to provide advance notice of scheduled maintenance.

Our target uptime is 99.9% for core operational functionality. Service credits may be available for qualifying downtime events as described in your service level agreement, if applicable.

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, RECENTRIq LLC AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, OR GOODWILL, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE SERVICE.

IN NO EVENT SHALL RECENTRIq'S TOTAL LIABILITY TO YOU EXCEED THE AMOUNT PAID BY YOU TO RECENTRIq IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE LIABILITY.

9. Indemnification

You agree to indemnify, defend, and hold harmless Recentriq LLC and its officers, directors, employees, and agents from and against any and all claims, damages, obligations, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any third-party right, including any intellectual property or privacy right; or (d) any claim that your Customer Data caused damage to a third party.

10. Termination

We may terminate or suspend your account and access to the Service immediately, without prior notice or liability, for any reason, including without limitation if you breach these Terms. Upon termination, your right to use the Service will immediately cease.

Upon termination, we will retain your Customer Data for a period of thirty (30) days, during which you may request an export of your data. After this period, your data will be permanently deleted in accordance with our Data Deletion Policy, unless retention is required by law.

11. Disclaimer of Warranties

THE SERVICE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT ANY REPRESENTATIONS OR WARRANTIES, EITHER EXPRESS OR IMPLIED. RECENTRIq LLC DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE.

12. Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of law provisions. Any dispute arising out of or relating to these Terms or the Service shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.

The arbitration shall take place in Delaware and shall be conducted in the English language. Each party shall bear its own costs and expenses, and the parties shall share equally the fees and expenses of the arbitrator.

13. Changes to Terms

We reserve the right to modify or replace these Terms at any time. If a revision is material, we will provide at least thirty (30) days' notice prior to any new terms taking effect. By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms.

14. Contact

If you have any questions about these Terms, please contact us at: